KLM: Surfing the social media tidal wave

Earlier today KLM, the biggest flight operator at Schiphol Airport in Amsterdam experienced problems after a software update. It caused their site, booking systems and other operations to fail and caused lots of delays and disruption at their main hub, Schiphol Airport. I’m not flying today but noticed […]

The power of Greenhouse

I’m working on a project where a customer is evaluating several social business platforms for an onsite implementation. To get him a better feel of what Connections could do for them I helped him set up a community in Greenhouse and told him how to invite his project […]

Microsoft buying Yammer: big steps forward or stifling a promising hatchling?

Some interesting discussions going on this week about Social Business, Yammer being bought by Microsoft one of them. Until now I really haven’t given my opinion on it even though I was asked about it by several people as I have been blogging a few times about Yammer […]

#StuffIBMersSay: testing IBM's social elasticity

A while ago I wrote a blog post about a twitter meme that was going on where people were tweeting funny things IBM’ers had said with the hashtag #stuffIBMerssay. It became hot real fast and got over 3000 tweets and retweets before it died out after about a […]

Saying goodbye to Dublin. Social Connections III truly social!

So it is over, a couple of hectic days are coming to a close in the Dublin airport coffee lounge while I’m awaiting my flight back to Amsterdam. It was a great event in so many ways… The great venue at the IBM Developer labs and the hospitality […]

Always wanted to be a Redbooks writer?

As most of you know, there haven’t been many Redbooks published for the last few years for the Collaboration software of IBM as documentation has moved more into Wiki’s. However, that doesn’t mean that there are no opportunities to be become a Redbooks author. One of them is […]

Do not disturb

Interesting discussion this morning with Sharon Bellamy on availability. If you put your Sametime on ‘Do Not Disturb’ the system will offer you to send an e-mail instead. So how is that not disturbing? Isn’t sending an e-mail just another way of demanding attention and a reply? Funny, […]

social Language tutoring – paying in translations

Last week, while talking to a friend about how more and more books are becoming available online he mentioned reCaptcha. Now I didn’t know this one so when he explained that it uses the Captcha’s (those ‘are you human?’ tests you get when you comment on a website) […]

Repost IBM Insights Blog: Food for Thought: Social Trust

I recently started writing for the IBM Insights blog http://ibm.com/blogs/socialbusiness. As part of a team of Redbook Residency bloggers. The aim is to write about anything having to do with Social Business or Social Media. To keep track and a personal log of it all I will regularly […]

The machine?

To rebel against the system doesn’t necessarily always mean ‘refusing to do it‘ as long as it means ‘doing it consciously‘. Social Business is like that.  It doesn’t necessarily mean changing everything you are used to do but it does mean doing what you do as a conscious […]