Some interesting discussions going on this week about Social Business, Yammer being bought by Microsoft one of them. Until now I really haven’t given my opinion on it even though I was asked about it by several people as I have been blogging a few times about Yammer before and have been specifically looking at it for it’s possibilities of extending Sharepoint, one of the platforms on which we actively sell services and solutions. But not just about the Yammer/Microsoft move but also in respect to what this could mean to IBM Connection. IBM’s social platform that has been a major focus for me professionally over the last few years.
To be honest, I had to mull this one over a bit before I could answer but here it goes, my 2 cents worth on it…
First of all, I think Microsoft did a really wise move buying Yammer. I think someone in Redmond finally realized that just calling Sharepoint a collaborative ‘social’ platform doesn’t make it one and that they really had to take some bold moves to catch up as others like Jive and IBM were miles ahead there in the social business arena.
Secondly I think Yammer can benefit from this as well. As I said before I believe Yammer has one of the best social conversation streams in the Social Business arena right now and their way of bottom up adoption is innovative and effective in getting new users, but their collaboration options (file sharing, activities, communities) just aren’t mature yet and on that end it was missing out and in need of some serious investment.
So combining Microsoft’s capital and Sharepoint’s collaborative content management with Yammers capabilities in getting the social conversations going, I think, could benefit both. Especially as this is already being done. Integrating Yammer in Sharepoint isn’t something new, it is already there. This move will only embed Yammer into Sharepoint even more.
So what does this mean to IBM Connections and to Microsoft’s competitive position on the Social market?
To be honest, I don’t know. It all depends on Microsoft’s next moves:
- Will they take Yammer as is and just make the already existing integration stronger? Yammer right now is a cloud based product. Will that appeal to customers who deliberately chose for on-premises installs?
- Will they incorporate the Yammer data into Sharepoint? A big downdraft I see with the existing Yammer/Sharepoint integration is the fact that the conversation is separated from the content. The document, file or workflow being in Sharepoint and the ‘conversation’ and social content about that document, file or workflow being in an externally hosted social environment. Maintaining integrity and consistency of data with a model like that over time and during the contents lifespan can be a big challenge.
- And lastly…. Will Microsoft allow Yammer to fully incorporate into Sharepoint allowing the social knowledge Yammer has to embed itself into the more document oriented current Sharepoint environment or will it remain a little new playfriend on the sideline? From the communications right now it seems Microsoft is keeping Yammer as a separate entity within it’s portfolio and not blending but integrating it into the other product streams, not bad from an innovation stand point but not beneficial to Sharepoint either which is in desperate need of some ‘social understanding’ influx.
Leading by example, building from experience
So what does all this mean to IBM Connection? Well, for now little I think. Of course, Microsoft will use this to strengthen its position on the social market and give some footing to it’s claims of being a social platform provider. Rightly so, it is taking steps. But to really leverage Social Business I think it needs to do more. It needs to start thinking as a social business.
And that is exactly where I see IBM’s strength coming through. IBM Connections wasn’t created as a platform to fill a gap for a new hype, it was designed from personal experience in becoming a social business, living an ideal and experiencing it’s challenges and pitfalls as IBM itself was becoming a social business. It was build on experience and is focused on getting people to leverage their strengths to grow as an organization by collaboration and participation. To say it bluntly: It’s not just about starting a conversation, it’s about getting that conversation to turn into collaboration and therefore to start generating revenue.
Taking it forward
Yammer was well on its way to build a truly collaborative social environment over the last year and a half or so. So if this move from Microsoft is going to succeed depends, in my eyes, solely on how much of this Microsoft really gets. Personally I hope Microsoft will recognize it and use the knowledge and social strengths of Yammer to, for lack of a better word, “infect” it’s organization and Sharepoint development with the social bug. Or, better yet, build out Yammer to eventually overtake Sharepoint (I know a bold thing to say!). The market for social business is booming and the combination of Sharepoint’s market with Yammers social aptitude has enough potential to grow into a major player. But I also think Microsoft still has a few steps to take before they truly ‘get it’.
After all, social isn’t just a tool to be bought, it’s a mindset and requires a major culture shift, and on those IBM can still teach Microsoft a lesson or two I think.