open mindedness

Note! I found the text from this post below while cleaning up some folders. It was a text I wrote to post as a blog post almost exactly 3 years ago but somehow I never posted it… I think I wasn’t pleased with it or didn’t think it was of value…. or just too pretentious.

Either way, while reading it back I figured I would post it. Perhaps more for myself than for anyone else as it is a strong reminder of what I hold dearly and something that was also clearly challenged in the last year and a half of pandemic enforced reclusiveness. Replace some of the topics mentioned with ‘vaccination’, ‘covid-19’ or ‘lockdown restrictions’ and it is still just as, if not more, relevant…

The schizophrenia of modern-day open mindedness

(original date 23-08-2018)

I think I’m pretty open minded. I believe everyone has a right to an opinion of their own, is free to adhere to their own religion (and profess it!) and have their own preferences.

But is that enough?

A month or two ago I came across a notice in a local supermarket about an iftar meal being organized for Ramadan open to all who wanted to experience meeting other people over a dinner after sundown. It was organized by the local Muslim community in a community center in my neighborhood. I went and had a great night. Talking to people, having a great meal and while there I got to talk to table neighbor Sukran who happily answered all the questions I had while explaining the traditions surrounding Ramadan, the Muslim faith and most importantly: her interpretation of it.

The thing is, I am not unknowing. I have always had a strong interest in history, culture and religion. Spending several months on a kibbutz in Israel after graduating high school and even studying Religious Science at the University of Groningen for a few years before ending up going into IT (yeah, I know, not the most logical step and a whole different story in itself). This interest though in other people and belief systems has never left me and I continue to read many books about these topics.

My interest with religion, politics and believe systems has always been twofold:

1). What makes that people believe or come to their convictions and what drives them internally;

2). How does what people believe and the culture they live in influence what they do, their surroundings and their choices.

History is speckled with examples of this and there are lots of books, ideas and theories about this. Somehow though my interest has always been not so much with the overall bigger picture, the various cultural groups as a whole…. but with how individuals are affected by and operate in this. You could say I’m interested in the little story.

For instance it is easy to say things like “Those southerners all like trump because…“ or “Those Brits are for Brexit because…” or “Those Muslims think like this because…” but in general these groups do not exist as such but are divided into many subgroups with subgroups with….. individuals. And those individuals are influenced by many internal and external factors and almost never homogenous.

A right to your own opinion doesn’t exclude you from having a duty to try to understand someone else’s opinions

So back to the iftar meal. I had a great night and I wanted to ask many more questions of Sukran because I loved how she talked about her faith. Not because she told me things that were new to me about Islam as such but because her interpretation and way of talking about it (in philosophical metaphors that I had never heard before) intrigued me. I didn’t know though if it would be appropriate to ask her if I could meet her again.

After all, here I am all ‘Dutch’, atheist, in a short-sleeved t-shirt with 3/4 length trousers and open toe sandals (forgive me it was one of those brutally warm summer evenings) and there she was with a head scarf and full-length garment to cover her arms and legs and a very deep religious conviction. So I was hesitant…

Low and behold though, at the end of the evening, while I was still deliberating how I could extend our acquaintance, she asked me if we could exchange phone numbers as she had enjoyed the conversation just as much and would love to meet again for coffee. And that was when it hit me.  Why had I even felt inhibited to ask her? What held me back while she had been friendly and open to all my questions all night. In fact, we had a great exchange about all kinds of topics, not just religion (like diets which we both perpetually struggle with). Why did she see no problem in asking me while I was unsure if I could, simply because I wasn’t sure if it was appropriate? It also opened my eyes to how little contact I have with people in other ‘believe systems’. Whether it is religious or political or otherwise…

So I realized that although I think of myself as open and tolerant, there is still a lot to be improved. And that made me wonder what was causing my self-image to be so off.

Being tolerant should be an active deed, not an excuse to turn away from difficult discussions

As said, I don’t think I’m a bigamist or discriminatory. I think of myself as open, tolerant and more than willing to listen but all of these are passive attributes. It’s easy to say you are tolerating of other people’s religions if you live in a country where religion is mostly a private affair and where less than 50% of people even classify themselves as being religious. It is also easy to not respond to others’ political statements when it’s not ‘your president’ or your ‘governments decision’ or your kid using the word for gays as a swear word in a conversation…. But is that really enough? Is just accepting that ‘that’s their opinion’ or ‘their choice’ enough? Or should we all have a duty to at least seek out to understand why people do or think differently, actively ask questions and try to have a conversation?

I think that real open mindedness is not passive it is active. It is being not just willing to listen but actively seeking to understand and be understood. Not necessarily to agree but to better learn the reasons for the other persons position or statement while also explaining in an open way to them your point of view. It is amazing to see, when you talk to people and really ask for- and open yourself up to their position, how limited your own perspective often is. Like when I talked to an English friend just after Brexit who I thought was against Brexit but who turned out to have voted to leave. I had not expected it and was aghast as I couldn’t comprehend why he would vote to leave while being wholly dependent for his work on open borders. Talking to him though, I could see his point for choosing the way he did. It didn’t mean that I agreed with it, but it certainly taught me there were many more nuances to the story then I had thought until then. Plus, it showed me quite clearly how limited my own understanding of the whole situation was.

Only through conversation can we avoid polarization

But doing that: asking, talking, learning isn’t easy. Because asking for – or discussing someone’s reasoning and thoughts behind their political opinion, their religion or their preferences is starting to become more and more a taboo.  And social media and the internet seems to play a big role in that. The medium just doesn’t really lend itself for balanced and open conversation. Instead, it is like standing in a crowded hall full of strangers and vague acquaintances and yelling your opinion to a friend or acquaintance on the other side of the room. Instead of having an open conversation, people feel put on the spot in front of a large audience of friends and strangers. Having to yell their response across the room with no visual cues from the other party and a large audience of people who butt in and start reacting as well. The result often is that what comes across are short sound bites, memes and statements which are often seen as nothing more than a declaration or defiant ‘take it or leave it’. Even if that was never intended. Resulting in bitter fights, stale mates and troll responses. Or worse…. In people shutting off and unfriending each other. Polarizing opinions on both ends with little or no room for understanding or time for reflection.

I get the feeling that people feel they need to have an opinion on everything so that when someone calls them out on something they are ready with an answer right there and then because not responding is automatically making you look like you agree or don’t have a clue. Leaving less space for people to simply state: “I don’t know” or “I’m still figuring it out”.

Because it is easier to not know then to accept to disagree

Worse yet is hearing how certain topics like politics or religion are no longer discussed anymore when meeting friends or family. Out of fear of starting a family feud or finding out that you really don’t agree… It seems it is easier to not know than to discuss and then accept to disagree. As if we can only function if we agree on all fronts or avoid having the conversation at all. Since when is that the case?!?

All that worries and bothers me. It bothers me to see it in others, but even more to recognize it in myself. I’m doing it too and it’s having a bad effect on me. Social Media is great but not to discuss politics, religion or sexual preferences. That doesn’t make them taboo though, it just means that if I talk to someone and one of those topics comes up, I prefer to have that conversation in a different way. A way that doesn’t include ‘shouting at the top of your lungs from one end of the room to the other’ but allows you to see, feel and experience all the subtle elements of verbal, non-verbal and direct communication.

And it’s not easy to fix. But perhaps by writing all this out I will make others understand why I sometimes ask things you would normally not expect me to ask and that it is not to judge but to learn because I strongly believe that:

if we don’t talk about the hard stuff how can we make it better?

So did Sukran and I have coffee together in town? Yes we did, several times already. We even brought our mothers together! Live is all about meeting each other, and nothing beats that real live experience.

Oh and as side note… why am I posting this on my work blog?

Well apart from this being very important to me from a conscientious point of view this doesn’t only pertain to things like religion, politics and preferences. It applies just as much to the way we work. As someone who’s work it is to get people in different organizations to work together across organizational, cultural and language borders this avoidance to tackle the difficult conversations is something I’m starting to see seeping in more and more in enterprise collaboration too.

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How the [backspace] wiped out the role of typist…

Ok, not completely on its own but yes, the Backspace contributed heavily to why, nowadays, you’ll find very few positions for ‘typists’ in any organizations.

Step back thirty years ago and most offices employed several typists who would type out letters, official documents and contracts. They were trained professionals that honed their skills over years and were respected for their accuracy and speed. After all, making even a single mistake required that a whole page had to be redone.

So why don’t we have typist in our offices anymore?

Continue reading How the [backspace] wiped out the role of typist…

Stop making me feel connected!

Another login… yes seriously I now have well over 200 different logins for sites, for companies, for whatever…
It is hip to be connected and hip to give your customers that feeling of being appreciated by giving them a personalized and password protected 24/7 connection to your company. No need anymore to send letters, lets just get ourselves a portal and have our users look up their own information there, they will love it! and why we’re at it: why not add a form for users to submit their own tickets. Heck we can even eliminate that expensive helpdesk that way!

Yes, you get it, I am getting fed up by that whole ‘(exceptional) web experience’ thing. Okay, in a lot of situations having the options to get information directly and without having to call or wait for office hours is good but… I think we’re going overboard.

Continue reading Stop making me feel connected!

IBM Connections, how would you want to see it improved?

As most of you know I’m very passionate about IBM Connections as an Enterprise Social Network. I love how it puts people central and allows organisations to foster and expand their users collaboration. However, it also has certain things that can or should be improved. In the past there was an IDEAJAM site where ordinary users, customers and business partners could suggest or vote on ideas for changes, additions and improvements but unfortunately that was discontinued. Leaving very few avenues for ordinary IBM Connections users to leave their ideas.

This has now changed. With the site everyone now has the option once more to suggest ideas for improving IBM Connections or to vote for ideas suggested by others. So what are you waiting for?!? This is your chance to help IBM understand what is needed to keep making this product great. Let’s all take that chance and make ourselves be heard 🙂

How not… data visualizations

I admit freely that I’m still learning every day when it comes to how best to visualize data and that means that I look at other visualization much more in detail than I would have done in the past. There are many best practices around how to visualize data and when a data visualization doesn’t keep to them I can’t help but go into analyzer mode (yes, even my own and I’m in no way perfect!).

One of those that caught my attention this week was the following.

Continue reading How not… data visualizations

Think 2018 – A new format

Two weeks ago I returned from Las Vegas and due to personal circumstances I wasn’t able to post my opinion on the event sooner. So a bit late but here are my two cents on a few days in Las Vegas!

This was the first time for IBM to combine the former Connect event, focused on IBM Collaboration solutions, with all the other events of other IBM brands into one massive 4 day event. With thousands of visitors (estimated numbers ranging from 23.000 to well over 30.000 according to various people I spoke), hundreds of sessions on a wide variety of topics, two impressive conference locations (MGM Grand and Mandalay Bay) and a showcase floor that could easily encompass several football pitches, it was indeed massive. Granted, that scale also caused some challenges and problems but overall I must say I really loved it…!

Continue reading Think 2018 – A new format

Session slides for my Engage & SNOUG sessions

It has been a while since I posted and it’s time to catch up. Times have been rather busy so this post is mostly to just distribute my slides from Snoug & engage. Both wonderful events that really do deserve a big round of applause for setting up great events for people to come together and learn about all there is to know about IBM ICS’s products!

Continue reading Session slides for my Engage & SNOUG sessions

Distrust and its potential effect on Cloud & social

It has been a while since I blogged. And frankly, not just blogging has been a bit on the low side, all my social media presence has. It’s due to all that is been going on in the last few months in the world and that has me and I guess many others too reeling and trying to make sense of it all.

Continue reading Distrust and its potential effect on Cloud & social

Launch of ConnectionsExpert, getting insight into your social platform


I’ve only joined panagenda for a month now but I couldn’t have chosen a better time. With the launch of ConnectionsExpert (which was launched yesterday at Social Connections in Toronto), panagenda is taking a big new step into the world of building insights into the going on’s of your IBM Connections platform. With real time user simulations, analytics, historical monitoring and visually strong graphics of activity and interaction.

panagenda isn’t new to this area. Traditionally it has had a strong presence in the markets of server monitoring and client management. With it’s iDNA product it also build up a very strong foothold in the world of reporting and in depth insights into communication and collaboration patterns across multiple platforms like your mail environment, your collaboration platforms and even across file shares.

With ConnectionsExpert panagenda is taking the next step and providing a lot of that knowledge and expertise at the fingertips of those that make your IBM Connections platform run. Not just offering information relevant to the admins but also providing valuable management information and indicators for adoption programs. As a business consultant and someone with a strong tie to all topics related to social adoption and collaboration insight this of course thrills me to no end. Seeing what can be done with the data iDNA and ConnectionsExeprt are able to obtain and deliver is truly exciting!

I’m lucky that I got to join panagenda at such an exciting time and being able to work with and learn from this team of dedicated and passionate developers and experts. To be honest, I’m still pinching myself at times to see if it is really true!

So if you are interested go try it out the basic version is free indefinitely! No reason therefore not to benefit from this.

And if you want to know more about how analytics and collaboration insights can help drive your social adoption strategy or if you are curious about the possibilities of deriving meaningful insights from your platform don’t hesitate to contact me. I’d love to talk to you about the possibilities of social analytics, what you think is important, and what would or could help your organization!

Whirlwind, great teams and learning German or is it Austrian?!?

So one month into working with panangenda and the evening before flying out to Toronto for another exciting Social Connections event it is time for a little reflection on what has all happened this month.

To be honest, it has been a whirlwind. Of impressions, of meeting new people, of learning LOADS of new stuff, of getting really excited about the new product which is going to be launched next Monday (at Social Connections :)) and of getting my feet back on the ground.

Sometimes in life you need to take decisions without knowing where they will lead and when I did so a few months back in deciding to say goodbye to my old job I really wasn’t sure yet what the future would bring. I think I can now safely say I made the right decision.


It is amazing to work with passionate people and somehow I’ve always had luck in landing in really good teams. In that respect the panagenda crew is definitely not an exception! On top of that, working with a company that not only does consultancy but is very strong in delivering software products is a totally new and thrilling experience to me. Seeing how fast ideas and concepts get transferred by the development team from thought to real live, operational products is mind boggling and stirs all the creative impulses I have.

So yes, I am really enjoying working with panagenda. My German is improving rapidly (as is my previously non-existing knowledge of Austrian/Bavarian dialect) from all the chats flying across in the various online conversations and I’m starting to find my place in this new, mostly virtual work environment (my nearest coworker is a good 470km from here).

Social Connections

I’m also really happy about my ‘other team’: Social Connections, with which we will be organizing the 10th Social Connections user group event in Toronto this Monday & Tuesday. As we speak (Friday night) most of us are still finishing last minute arrangements and answering last minute requests from attendees before heading off to Toronto tomorrow. With panagenda being spotlight sponsor and ConnectionsExpert being launched there it truly will bring together two very important sides of my life so I can’t wait! Being able, on top of that to do a session with Francie Tanner about adoption & innovation is just the icing on the cake 🙂

twitter9Location: Calgary Room Date: June 7, 2016 Time: 3:10 pm – 3:55 pm

So, yes it has been an amazing month and I can’t wait for all the amazing things yet to come but for now it is time to get packing and get to bed. My train for the airport leaves in less then 9 hrs!