HCL Connections super user / ambassadors call follow up!

On November 5th we (Joerg Rafflenbeul and me) did an open call for anyone in, or running a super user / ambassador program for their HCL Connections environment. Aim was to see if there were other organizations interested in exploring the options to broaden their ambassadors knowledge and confidence by doing exchanges or sharing experiences at the levels of ambassadors/super users themselves.

It is always nerve wrecking when you start something like this as you don’t know how many people will attend or will be interested but it turned out great. With people attending from both the business, education and government realm as well as representatives from DNUG (German User Group) and Let’s Connect (HCL Connections User Group).

So what are the outcomes? Well this first meeting was mostly to see if there was interest in doing something in this realm at all. It also highlighted that there are already initiatives under way where businesses running HCL Connections are connecting on the adoption /community management level. Making connections at the level of ambassadors / super users themselves though is still very much a new territory.

Each participant in the meeting explained from which organization they were and what kind of program they run. Which was quite diverse. From programs with mostly formal ‘teachers’, to programs with thousands of super users who get trained to support digital business at various levels, to the guides program at Heitkamp & Thumann that sparked the original initiative for this meeting.

All participants indicated that they enjoyed hearing how others do this and a new meeting date was set for December 3rd at 16:00 CET to continue the conversation and see if we can get even more people to participate.

So note it down and join us if you are interested in participating in this initiative! The call is open to all (so also if you are still setting up a program or even just thinking of one) and let’s see what we can accomplish with this.

Meeting details in QRCode. Scan it with your phone to add to calendar:

HCL Connections Superusers/ambassadors exchange

Three weeks ago I was able to speak at the virtual DNUG event with Joerg Rafflenbeul on the topic of a program that is very close to my heart. The adoption & guides program at Heitkamp & Thumann. For the last two years I’ve been working one day week with the ‘H&T Connect Guides’ (local superusers/ambassadors) at Heitkamp & Thumann to help them support their colleagues and expand the usage of the HCL Connections platform. Our session is about how this program is set up, what it’s strengths are and also were we feel we still can improve.

Today (2PM CDT/8PM CET) we will doing this session again, this time in English at the online Collabsphere conference. If you are interested then please register for the event. It is free of charge!

Getting to know other programs:

As part of the session we did for DNUG, Joerg and I also talked about our hopes to perhaps connect with other organizations and superuser/guide programs to see if we can build up some sort of exchange. For that reason we have set up an open call on November 5th from 10:00-10:45 CET for anyone working in, with, or simply aspiring to set up a superuser/guides program for HCL Connections. The more the merrier so if you fit this category, are interested or have ideas then please join us! The idea is to discuss options to connect with other programs and perhaps do informal exchanges or other initiatives so that our guides can learn first hand how the platform is used in other organizations and vice versa.

The below QR code will add the invite to your calendar with all the relevant details:

or use the following link to join: Meeting link (Meeting starts at 10 CET)

ps. We realize that this is not an ideal time for other time zones but if you are interested but can’t attend then let me know and we can perhaps schedule another call.

Social Connections Munich – People power your business HCL Connections powers your People!

Back home for a few days now after a great Social Connections in Munich and still recovering from a very nasty cold (so my apologies for this one being a bit after the fact..).

This was the first real conference dedicated fully to HCL Connections since the takeover earlier this summer. Much anticipated by both customers as well as partners. So how was it?

Continue reading Social Connections Munich – People power your business HCL Connections powers your People!

IBM Connections is no more, long live Connections!

The below is my private opinion and in no way reflects the opinion of either my company or the customers I work with…

So anyone who has anything to do with IBM connections will have already heard this and must be fully aware but yes, the sale of the IBM Collaboration portfolio (including IBM Connections) was finalized by the first of this month. This means that from now on IBM Connections is…. Connections.

Continue reading IBM Connections is no more, long live Connections!

Slide deck for: “Taking a Social Analytics Look into Your Collaboration Landscape to Drive Adoption”

Slide deck for my session on Social Analytics at Think2019 in San Francisco on February 14th 2019.

Distrust and its potential effect on Cloud & social

It has been a while since I blogged. And frankly, not just blogging has been a bit on the low side, all my social media presence has. It’s due to all that is been going on in the last few months in the world and that has me and I guess many others too reeling and trying to make sense of it all.

Continue reading Distrust and its potential effect on Cloud & social

ICONUK Slidedeck "IBM Connections Adoption Worst Practices"

During ICONUK last week (15-16 September 2016) I did a session on “IBM Connections Adoption Worst Practices“. Slides for this session are available on my slideshare and here:

Regardless if you’ve implemented IBM Connections, are considering it or in the middle of the planning stages – there are wrong (and right) turns to take at every step. Join Femke to learn about misconceptions and tribulations others have faced while striving to become a socially enabled company. Hear about real World examples and often funny anecdotes from the trenches of adoption to show you how NOT to do it and giving you tips on how to do it better along the way.
Walk away with a grasp on what to focus on to make a success out of your IBM Connections environment.

Slides for our IBM ConnectED 2015 session

On Tuesday Jan 27th 2015 my coworker Sasja Beerendonk and I had the privilege to present at IBM ConnectED in Orlando, FL on our favorite topic of Social Business. Below is the session abstract & slide deck for those interested.

BP202: Beyond Theory: Trials and Tribulations in Becoming a Successful Social Business

There are many theories and ideas around “how to become a social business” but what really does or doesn’t work? We wanted to know, and instead of just going blindly with the theory, we did the opposite and interviewed 32 companies in various stages of their journey to becoming a social business. Not just asking them about the big wins, but also talking about the struggles and small successes that really made the difference for them. Taking these experiences and real life examples of companies the likes of Dutch Railways, DAF, Saxion, Forbo Eurocol and Bavaria, and aligning them to the various theoretically relevant concepts, we were able to come up with some interesting concepts. In this session, we will take you through these concepts and theories and, using the examples provided by the companies, show you how these can help you identify the successes and avoid the pitfalls in becoming a social business.

Folders versus Tags – Infographic

For a while now I’ve been working on various posts on the topic of “Folders versus Tags” and why there is no such comparison really… This is a topic that is often hotly debated among people involved with social business and definitely close to my heart. The problem is, none of those posts ever saw the daylight as they became too long, too complicated and simply said: boring. There is a lot to say about this topic but most of all a lot of explaining. therefore I tried something different. I hope this infographic will help explain some of the specifics of each of the options and why comparing them isn’t always possible. Have fun!

Click on the image to see a full version preview

Folders versus tagging

Social marketing… what's in it for me?

Monday morning someone in my network tweeted a link to a site called “#UncoverPhilips“. A promotion by the large multinational we all know quite well to get some social buzz around their new logo that they are announcing today (Nov 13th 2013). The site was quite simple and showed a gray image hiding the new logo. Users could uncover a pixel of the image and so uncover the logo before it’s actual launch. Catch: you had to do so by signing in with your Twitter or Facebook account, effectively allowing them to access your data and post on your behalf.

Ok, not very shocking or innovative. This is done all the time and plays into peoples inert sense of curiosity. The Terms & Conditions even seem quite reasonable:

“4. Participants agree and confirm that …. can collect their personal information during the Promotion, for the purpose of this promotion. The personal information includes the individual name, the individual’s profile photo, and email address.”

Ok so they get your name, photo and email… Mmm…

But!:

“6. ….will not use participants’ personal information for other purposes <….> All the personal information and the webserver will be deleted after 30 days after the end of the promotion.”

Ok, not too bad. so why do they want me to sign in then?

“5. Participants agree that their names and profile photo can be displayed on <the site> in association with the Promotion during the Promotion.”

“13. You agree that <….> may provide you with notices by email, or postings on Facebook once the image is uncovered.”

Ok, so they get to use my name and picture to endorse their brand AND they get to broadcast that to my social network by posting on my Facebook stream. Again, not too shocking, this is done all the time. But…

what do I get?

Yeah and that’s where it gets interesting to me as there seems to be no added value in it for me, other then to be able to uncover 1 pixel of a 50.000 pixel image. There is no prizes to be won, no secrets to be gained other then a 1/50.000th sneak peak of a logo they are uncovering anyway… And that is what intrigues me! Apparently someone thought enough people would be motivated to participate solely for that so I couldn’t help but follow how this would evolve.

This was the state on Monday morning when I first noticed it: p_shield1

And this is three days later (3hrs before the logo will be revealed):p_shield2

Now ok, does this mean it is a success or not? I’m no Marketing expert but three hours before the deadline only 26% of the picture is uncovered… You might call that a failure but I have no clue what their goal was…. 13000+ people have done it. Let’s say that on average everyone of those has about 100-500 followers on Facebook and that an average post on Facebook reaches about 1/3 of your followers. Also factor in the multitude of people that visited the site based on tweets, links and posts who opted (like me) not to participate but have in the process learned about the new logo… That’s still an impressive reach without having to pay for it (other then to create this site).

I can’t help wonder though what the difference would have been had there been any prizes involved… Would the number of people participating be higher? Did the fact that apart from the curiosity factor there was no real incentive and the fact that most of the actual logo is concentrated in the center of the area (which was uncovered first) influence the results?

Sometimes Marketing can be really intriguing!