One of my biggest frustrations with being an adoption consultant for IBM Connections is that apart from it being very hard to get good insights into what’s happening in the platform, it is even harder to set up corrective measures or actions based on that information.
Cleaning up inactive communities for instance. Every environment has them and every user gets annoyed by it when they keep finding communities that have no relevance anymore. At the same time, IBM Connections itself puts no pressure on community owners to clean up so they forget or simply ignore and the situation continues. After only a few years, most organizations will have dozens, if not hundreds or thousands of such inactive communities. Continue reading Making IBM Connections actionable
It’s summer and that means that news is sometimes announced during a period while people are about to go – or just coming back from holiday. This happened to me when ConnectionsExpert 2.0 was released just before I went on holiday. Which meant that I wasn’t able to share my excitement over its inception as much as I would have liked to and that’s also why you are now reading this blog post with a few weeks delay. Don’t worry though, my excitement over this release is still the same!
So what’s ConnectionsExpert?
For those that don’t know, ConnectionsExpert is a tool from panagenda that allows you to gain deep dive information about the health status, usage and adoption rates of your IBM Connections environment by collecting and displaying key metrics and monitoring information about the platform and its usage. As a team we’ve been working hard to further expand the features of ConnectionsExpert and that has resulted in this new release! Continue reading ConnectionsExpert 2.0 released!
As a business consultant that focuses primarily on enabling organizations to collaborate better with their ecosystem of employees, partners and customers, a big question is always for me: “What are the numbers saying? How are our systems being used, what data is out there that I can use to analyze what is happening?”. So that I can track real activity and turn it into actionable content to use in my adoption strategies. As, let’s face it, what we think is happening and what really happens can be two totally different things.
But those are not easy questions to answer as they require insight into the data held in databases that most admins won’t let you even get close to. Simply because it requires too much security level access or could potentially cause performance issues by putting too much strain on a production environment. Plus: even if they did, making sense of it would be very difficult to most.
iDNA & ConnectionsExpert:
Joining panagenda earlier this year though opened up a whole new way into this data. panagenda products like iDNA (analytical reporting on IBM Domino Mail and application environments) and ConnectionsExpert (analytical reporting on IBM Connections) recognize the limitations specified above and selectively and in a controlled way (to prevent overload) retrieve relevant metric and analytical data from your production environment and store it in databases on its own appliance. Data that is then used to create instant reports, graphs and visualizations on how your production environment is doing without putting any strain on it and without having to take the data outside your firewall.
Working with the data:
Since joining I’ve felt like a kid in a candy store. With ConnectionsExpert I now have access to a wealth of information I can show and play with. Visualized and presented in the form of out of the box analytics, graphs, visualizations and exports that I can immediately use.
But as always, we also get specific requests. Reports that customers want that are really only relevant to them. And that’s where the true beauty of what I’ve been able to do these last few weeks comes into play. Because both iDNA as well as ConnectionsExpert have their own data warehouse independent of the platform they are polling information from. Now why is this good? Well, it means that with the right access levels, the right tools and knowledge we can then work with raw data that for instance ConnectionsExpert collects and make specific analytical reports out of it without having to have direct access to any production databases.
The things you can do with what ConnectionsExpert is collecting are really mind boggling and this world of reporting and data mining is opening up a whole new exciting layer of knowledge and opportunity to me I never had before! Over the last few months I’ve been working hard on understanding the specifics of the database model and on using Tableau to get relevant reports out of that. And I love it 🙂
It’s truly exciting and thrilling and I’m so happy to have all this opportunity to do this. Not just from a point of view of getting the tools and data but also in having a fantastic and very knowledgeable team behind me that can help me when I can’t figure things out myself. The combination of their technical knowledge and my own experience in the world of social adoption is creating some really interesting new perspectives and making me hungry for more!