Stop making me feel connected!

Another login… yes seriously I now have well over 200 different logins for sites, for companies, for whatever…
It is hip to be connected and hip to give your customers that feeling of being appreciated by giving them a personalized and password protected 24/7 connection to your company. No need anymore to send letters, lets just get ourselves a portal and have our users look up their own information there, they will love it! and why we’re at it: why not add a form for users to submit their own tickets. Heck we can even eliminate that expensive helpdesk that way!

Yes, you get it, I am getting fed up by that whole ‘(exceptional) web experience’ thing. Okay, in a lot of situations having the options to get information directly and without having to call or wait for office hours is good but… I think we’re going overboard.

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