That time of year again – IBM Champion nominations

Every year IBM recognizes people for their outstanding work to aid and support the technical IBM community. It’s a prestigious honor and a way for us all to thank those in our community that tirelessly help others. After all, it’s often forgotten how much people do for each other above and beyond their normal day-to-day job. That total stranger that answered your question on twitter which helped you solve a problem, the blog post from someone across the globe that set you on the track of success, the volunteers organizing the user event where you met your peers and the speakers at those events that helped you expand your knowledge. All of that is often done by people who do not necessarily get payed for those things but do it simply to help others. It’s because of the people who do all that that this community is strong and living and it is something we need to cherish. So if you feel someone directly or indirectly helped you, or the community this year, in a way that goes beyond and above their normal job then think about nominating them to be an IBM Champion. https://www.ibm.com/developerworks/champion/nominate.html

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Tableau & MakeOverMonday – Learning new skills

For the last few months I’ve been steadily training myself into a new skill: data visualization. As data analytics is an ever increasing part of my job and something I’m highly interested in, it makes sense to do so and after working with Watson analytics it seemed logical to also explore Tableau. I have to admit I love it as it lets me be creative as well as forces me to deep dive into data, patterns and processes to fully understand the data you are working with. But learning a new skill and new software can be hard and apart from using some online materials I found, the thing that really helped me learn this new skill was to be challenged and use it hands-on.

Hello chicken and egg story: As you can’t get hands-on experience without doing it and you can’t get jobs to do it if you don’t have the experience….

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What is IBM Connections? And how to explain it to users!

In my work a big part of what I do is to explain both the reasons as well as the interface of IBM Connections. Why? Well because once you get the hang of it it’s not that hard but to a newbie user who opens it up for the first time it can be very daunting and alien.

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Session slides for my Engage & SNOUG sessions

It has been a while since I posted and it’s time to catch up. Times have been rather busy so this post is mostly to just distribute my slides from Snoug & engage. Both wonderful events that really do deserve a big round of applause for setting up great events for people to come together and learn about all there is to know about IBM ICS’s products!

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It’s conference season!

With IBM Connect just out of the way, SNoUG (The awesome Swiss usergroup event in zurich) coming up in just a few weeks, followed by Engage in May and then being part of the organization for Social Connections in early June my agenda is happily buzzing with event prep and travel plans.

I love this! The ability to be a part of a community of people who share, learn and exchange knowledge at conferences is awesome and each of these conferences offer ample opportunity to collaborate, learn and meet new people.

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IBM Connect 2017 – Adoption Analytics with Watson Analytics

Yesterday I had the pleasure to present with my coworker Franz Walder a session on: Socialytics: Accelerating IBM Connections Adoption with Watson Analytics

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Distrust and its potential effect on Cloud & social

It has been a while since I blogged. And frankly, not just blogging has been a bit on the low side, all my social media presence has. It’s due to all that is been going on in the last few months in the world and that has me and I guess many others too reeling and trying to make sense of it all.

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DominoPoint MeetIT16 Conference slides

Attached is my slide deck for the DominoPoint MeetIT16 conference in Milan on 14th of December 2016.

Original abstract: “IBM Connections is so full of features and capability, even well versed IBM Connections users, admins, community owners and managers may not know them all. Curious about trips and tricks on getting the most out of Connections?
Join Femke as she shows you 10 things you might not have known about IBM  Connections that provide an even better grasp on social enterprise. Ranging  from why “likes” are actually useful, all the way to the intricacies of  activities and files. This session is valuable for your own productivity development or to expand your companies knowledge base! “

IBM Connections Explained: all about files!

Ok, I admit, this one was a long time in coming but it’s finally here! The next video in my little series on IBM Connections usage questions. This time it’s all about files and especially about the difference between :

  • Attachments vs Files
  • Personal vs Community files

I hope it helps explain a little what the difference is between them and how to use each. Good luck!

 

Excited about data!

As a business consultant that focuses primarily on enabling organizations to collaborate better with their ecosystem of employees, partners and customers, a big question is always for me: “What are the numbers saying? How are our systems being used, what data is out there that I can use to analyze what is happening?”. So that I can track real activity and turn it into actionable content to use in my adoption strategies. As, let’s face it, what we think is happening and what really happens can be two totally different things.

But those are not easy questions to answer as they require insight into the data held in databases that most admins won’t let you even get close to. Simply because it requires too much security level access or could potentially cause performance issues by putting too much strain on a production environment. Plus: even if they did, making sense of it would be very difficult to most.

iDNA & ConnectionsExpert:

Joining panagenda earlier this year though opened up a whole new way into this data. panagenda products like iDNA (analytical reporting on IBM Domino Mail and application environments) and ConnectionsExpert (analytical reporting on IBM Connections) recognize the limitations specified above and selectively and in a controlled way (to prevent overload) retrieve relevant metric and analytical data from your production environment and store it in databases on its own appliance. Data that is then used to create instant reports, graphs and visualizations on how your production environment is doing without putting any strain on it and without having to take the data outside your firewall.

Working with the data:

Since joining I’ve felt like a kid in a candy store. With ConnectionsExpert I now have access to a wealth of information I can show and play with. Visualized and presented in the form of out of the box analytics, graphs, visualizations and exports that I can immediately use.

ConnectionsExpert vizualisation of Community usage
ConnectionsExpert – Community usage
ConnectionsExpert - Dashboard
ConnectionsExpert – Dashboard

But as always, we also get specific requests. Reports that customers want that are really only relevant to them. And that’s where the true beauty of what I’ve been able to do these last few weeks comes into play. Because both iDNA as well as ConnectionsExpert have their own data warehouse independent of the platform they are polling information from. Now why is this good? Well, it means that with the right access levels, the right tools and knowledge we can then work with raw data that for instance ConnectionsExpert collects and make specific analytical reports out of it without having to have direct access to any production databases.

The things you can do with what ConnectionsExpert is collecting are really mind boggling and this world of reporting and data mining is opening up a whole new exciting layer of knowledge and opportunity to me I never had before! Over the last few months I’ve been working hard on understanding the specifics of the database model and on using Tableau to get relevant reports out of that. And I love it 🙂

login trends vizualisation
Example of a custom report on login trends for a fictitious organization

It’s truly exciting and thrilling and I’m so happy to have all this opportunity to do this. Not just from a point of view of getting the tools and data but also in having a fantastic and very knowledgeable team behind me that can help me when I can’t figure things out myself. The combination of their technical knowledge and my own experience in the world of social adoption is creating some really interesting new perspectives and making me hungry for more!

To be continued….