There are lots of initiatives to connect people who work with HCL Connections. User groups, virtual events, blogs, websites. But what they do is usually connect those at the top. The admins, organizers, community managers, architects. There are so many more who use the product and never go to one of these events. Not because they can’t, but because they think it’s not for them or too technical or just not in their job role. But many of them, and especially those that act as champions, super users, ambassadors or guides would really benefit from hearing how others are doing things. And that’s what we’re trying to organize. From our experience with running a ‘guide’ (super user) program at Heitkamp & Thumann we would like to explore what options there are to bring together our guides with guides, champions, super users from other programs. Maybe to just have someone sit in on one of our (virtual) meetings to have some exchange of thoughts or to talk about the challenges they run into when trying to get their colleagues to expand their usage of the platform and maybe just to exchange some tips & tricks. All ideas are open and welcome.
So if you are a guide, internal Connections champion, super user, ambassador for HCL Connections within your company (named as such or just because you do it) or run an adoption program and have them, or would simply like to start one; join us for the session where we try to come up with ways to set this up. The session is in English and open to all and will be held on January 21st at 4PM CET.
Scan the below code to have the meeting added to your calendar with the appropriate meeting link:
On November 5th we (Joerg Rafflenbeul and me) did an open call for anyone in, or running a super user / ambassador program for their HCL Connections environment. Aim was to see if there were other organizations interested in exploring the options to broaden their ambassadors knowledge and confidence by doing exchanges or sharing experiences at the levels of ambassadors/super users themselves.
It is always nerve wrecking when you start something like this as you don’t know how many people will attend or will be interested but it turned out great. With people attending from both the business, education and government realm as well as representatives from DNUG (German User Group) and Let’s Connect (HCL Connections User Group).
So what are the outcomes? Well this first meeting was mostly to see if there was interest in doing something in this realm at all. It also highlighted that there are already initiatives under way where businesses running HCL Connections are connecting on the adoption /community management level. Making connections at the level of ambassadors / super users themselves though is still very much a new territory.
Each participant in the meeting explained from which organization they were and what kind of program they run. Which was quite diverse. From programs with mostly formal ‘teachers’, to programs with thousands of super users who get trained to support digital business at various levels, to the guides program at Heitkamp & Thumann that sparked the original initiative for this meeting.
All participants indicated that they enjoyed hearing how others do this and a new meeting date was set for December 3rd at 16:00 CET to continue the conversation and see if we can get even more people to participate.
So note it down and join us if you are interested in participating in this initiative! The call is open to all (so also if you are still setting up a program or even just thinking of one) and let’s see what we can accomplish with this.
Meeting details in QRCode. Scan it with your phone to add to calendar:
Three weeks ago I was able to speak at the virtual DNUG event with Joerg Rafflenbeul on the topic of a program that is very close to my heart. The adoption & guides program at Heitkamp & Thumann. For the last two years I’ve been working one day week with the ‘H&T Connect Guides’ (local superusers/ambassadors) at Heitkamp & Thumann to help them support their colleagues and expand the usage of the HCL Connections platform. Our session is about how this program is set up, what it’s strengths are and also were we feel we still can improve.
Today (2PM CDT/8PM CET) we will doing this session again, this time in English at the online Collabsphere conference. If you are interested then please register for the event. It is free of charge!
Getting to know other programs:
As part of the session we did for DNUG, Joerg and I also talked about our hopes to perhaps connect with other organizations and superuser/guide programs to see if we can build up some sort of exchange. For that reason we have set up an open call on November 5th from 10:00-10:45 CET for anyone working in, with, or simply aspiring to set up a superuser/guides program for HCL Connections. The more the merrier so if you fit this category, are interested or have ideas then please join us! The idea is to discuss options to connect with other programs and perhaps do informal exchanges or other initiatives so that our guides can learn first hand how the platform is used in other organizations and vice versa.
The below QR code will add the invite to your calendar with all the relevant details:
or use the following link to join: Meeting link (Meeting starts at 10 CET)
ps. We realize that this is not an ideal time for other time zones but if you are interested but can’t attend then let me know and we can perhaps schedule another call.
So for those not knowing yet, HCL is shortly before launching it’s newest release of HCL Connections version 7 and it is looking promising! The main keys of this release are to create a better collaborative experience in Communities, connect the platform to the Microsoft eco-system so you’re no longer working in disparate systems that act as islands but can integrate all the collaborative work you do. Whether it’s in Connections or Teams. And lastly to export content in an easy and comprehensive way to take with you, archive or print.
So lets go through a few of these new features:
Community/ Tailored experience:
Tailored Experience: When creating a new community you now get a step by step wizard that leads you through all the steps needed to set up a new community
Community templates: Part of this new community wizard is that you can now also select a community template to base that new community on! Each organization can set up their own preferred communities templates. These templates don’t only work in regards to allowing you to copy over the activated apps and config of a community but also can include content like pre-populated files, wiki pages, community image, blogs etc.
Community homepage/Highlights improvements: the old ‘overview’ page will be replaced by the highlights page. For that purpose, Highlights has received a redesign and has been extended, allowing it to be much more intuitive to set up and use.
Microsoft eco system integration:
Outlook integration: Redesign of the whole integration means that it is now easier to add files, link to content and generally work more efficient from within Outlook.
SharePoint integration: Allows you to use a SharePoint repository within your community and even replace your community files app with that if your organization prefers using SharePoint for files.
Teams integration: A exiting feature that forms a good basis for the further integration of Connections with the Microsoft world that allows you to show Connections content (Blogs, Files, Forums, Highlights or Recent Updates) in your Teams channel tabs, share content to your community directly from your Team (and vice versa!) and start a chat with a user directly from your profile. E.g. a two way integration option that really allows you to work across both platforms.
Print & Export
Last but not least and one I’m stupidly excited about… It is now standard part of Connections that you can Export activity, blog, wiki, or forum content to PDF. Per entry or per selection (for instance all forum posts after a certain date…).
Seeing it for yourself
This presentation from Let’s Connect’s recent online conference goes through the main features and shows screen captures of the main features to give you an idea.
However, if that isn’t enough, you can actually see it live already! HCL has provided an online preview version of Connections 7.0 which allows you to test and see all that is new. Including the Microsoft Teams integration. To request an account go here: HCL 7 Preview
And if that isn’t enough, sign up for HCL’s Digital Week event and get the latest ad greatest directly from the guys themselves.
I’m often asked about how to best use the Survey tool in HCL Connections to set up questionnaires or polls. Rules often play an important role and often cause questions. So to document how I do this (for myself as well as others who might benefit), I will write down a few tips below.
Where do you find Rules?
How do you see which rule applies to which question?
How do you set up to and show an additional text box when an ‘Other’ option is selected?
How do you set up a rule to show a text when an answer is right and a different one on when an answer is wrong? (conditional showing)
My Drive was introduced to replace the previous sync options of IBM Connections. It offered some additional features like being able to sync not only files but also complete folders. Great! But working with My Drive also often causes a lot of confusion which might need some explaining….
The below is my private opinion and in no way reflects the opinion of either my company or the customers I work with…
anyone who has anything to do with IBM connections will have already heard this
and must be fully aware but yes, the sale of the IBM Collaboration portfolio
(including IBM Connections) was finalized
by the first of this month. This means that from now on IBM
Connections is…. Connections.
Ok, not completely on its own but yes, the Backspace contributed heavily to why, nowadays, you’ll find very few positions for ‘typists’ in any organizations.
Step back thirty years ago and most offices employed several typists who would type out letters, official documents and contracts. They were trained professionals that honed their skills over years and were respected for their accuracy and speed. After all, making even a single mistake required that a whole page had to be redone.
So why don’t we have typist in our offices anymore?