IBM Connections Folders #1: Community Folders

Last week CR4 for IBM Connections 4.5 came out. An intermediate update that had a few new options for file management in IBM Connections. One of which was the ability to add Communities folders. Until now the standard option to get a folder in a community Files section was to create one in your personal files and share that with the community. Control and ownership would however remain with the user, not the community. This has now been extended with the option to create a folder specifically in a Community itself. It does however pose some questions as now there are two (or three – depending on if your organization has implemented CCM) types of folders a user can use within a community. And all have their own specific features and quirks so time to do a little comparison!

Ok, first of all… Folders in a social environment like IBM Connections don’t necessarily work the same as folders we are used to in for instance a file system. I’m not comparing them to that and I think neither should you. However…. as they are called folders and look like folders and in many ways act like those folders in an ordinary file system, users will think they are…  So it is important to understand what these folders in IBM Connections do exactly and how they function and to explain that to the user. It could make a big difference in keeping vital information safe and secure.

Folders in Communities

What type of folders do we have in IBM Connections Communities?

1). Shared Folders: In the personal files section of IBM Connections users have always had the option to create (Shared) folders. These can be used to organize files and can also be shared with either everyone (public) or with selective people/communities. If shared with a community the folder will show up in the folders tab of the Files section for that community. Files placed in the folder are visible to all users in the community as well as any other user or community that folder was shared with. Depending on the access given to the community by the original folder owner community members can also edit and even delete files in that folder.

2). CCM is a add-on feature that can be installed with IBM Connections to allow for (limited) document management features within Communities – including folders. The big difference to Shared & Community folders is that folders within CCM allow for nesting (subfolders, e.g. folders within folders) and for selectively limiting access to files for community members within folders and even the sub folder levels. In contrast: Community & Shared folders only have one access level which applies to the whole community they are shared with. Meaning that all community members are either reader, contributor or owner whereas a CCM Folder allows you to specify that for instance only a subset of community members can edit files in that folder and all others can only read. There is one restriction: Community members can never be denied access to a CCM folder. They will always have at least Reader access.

3). Community folders is the new kid on the block. This feature came out with version 4.5 CR4 and allows users to create folders directly in the Community Files. Why is this important? Well because ownership of that folder now solely lies with the community. A community folder can never be shared outside the community and someone who leaves the community (if it is a restricted community) will no longer have access to the folder or community files in it. Community folders also allow you to selectively “Follow” a folder. A great option if you want to be informed of updates to a specific folder but not to other community events.

Example of a folders section in the community files showing both a community as well as shared folder:
 shared and community folders
Example of a CCM folder containing both several files as well as a subfolder:
CCM folder

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So… Now we know what we have it is time to look at some important things to keep in mind while using folders. In the next few days I will go into this in a few follow up blogs. First up is how Ownership is arranged in the different types of folders, so keep tuned

 

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