Feedback? You bet!

With Google heading in a new and possible exiting direction with its Google+ project and their new Me on the Web tool I was checking out some of the new features and stumbled upon the Google Profile. Not something I had ever seen before (even though it supposedly has been around for a while) but nevertheless another Social Profile so why not try it out.

While doing so I ran into some simple things that I just didn’t get from a usability point of view. One of them was that when I wanted to add links to the ‘Links’ section and choose the ‘Manage Connected Accounts’  option I’m rerouted to another page. Nothing wrong there but when finished I don’t see any option to return to the profile. Ok, yes of course I eventually tried simply closing it and that worked fine but it didn’t feel logical to close it like that and gave me the uneasy feeling I might lose the data I had just provided. A simple “Finish” or “Return to Profile” button would have been nice.

I believe in the power of giving Feedback to help further the development of products and will not hesitate to give it when asked. So when I noticed the ‘Feedback’ button in the bottom lower corner of the Profile form I decided to report it back to Google as something they might be able to take into consideration.

And then….

So, first rule of involving your users: If you want their feedback and ask for it be ready to receive it!

2 thoughts on “Feedback? You bet!

  1. Fixed! Thanks so much for reporting this. Please let us know of any other issues you find in this field trial.– Google Feedback Team

  2. Gotta love social media…. This blog post was picked up (through twitter) and acted on within 3 hours of posting it. With half of my hits yesterday coming from Mountain View, California. The Feedback button is now working (yes I tried). Thanks @GoogleSupport!